Terms and conditions

These Terms and Conditions govern access to and use of the ERT website and services. By registering, depositing, playing or otherwise accessing the services you confirm that you have read, understood and accept these Terms and Conditions and any documents expressly referenced herein. If you do not accept these terms do not register or use the services.

1. Legal Status

1.1 License Number

1.1.1 Official materials reference a Certificate of Operation application identified as OGL/2024/1113/0517. Older third-party references may cite alternate numbers. This reference is an application/certificate reference and does not constitute proof of a licence in jurisdictions other than the issuing authority’s area of competence.

1.2 Issuing Authority

1.2.1 The operator publishes materials indicating regulation by an offshore gaming authority. References to any issuing authority in promotional or third‑party materials should be treated as descriptive; the operator’s official documentation governs legal status for players.

1.3 Jurisdiction

1.3.1 The operator provides gambling services under the terms and conditions applicable to the issuing authority that governs the platform. The presence of an offshore authorisation does not imply authorisation, acceptance or compliance with local laws in every jurisdiction where individual players reside.

1.4 Allowed to Operate in Switzerland

1.4.1 The operator does not hold a verified Swiss gaming licence. Switzerland is not listed among all general restricted territories in promotional materials, but specific supplier content and contractual restrictions may prevent Swiss residents from accessing certain games.

1.4.2 NetEnt and other providers may be explicitly restricted for Swiss IPs by provider contract provisions. A licence issued by an offshore authority is not a substitute for local Swiss authorisation; Swiss residents must not assume the services are locally licensed or lawfully authorised in Switzerland.

2. Registration and Login Process

2.1 Step-by-Step Process

2.1.1 To register you must open the registration form, provide a valid email address and password, and supply personal data requested during registration.

2.1.2 Requested data may include full legal name, date of birth, contact telephone number, government-issued identification details and payment method information.

2.1.3 You must confirm eligibility to use the services, accept these Terms and Conditions, the Privacy Policy and any applicable game or bonus rules.

2.1.4 Deposits must be made using a payment method available in your country and in a permitted currency.

2.1.5 KYC verification may be required at registration and is mandatory before the first withdrawal where verification is requested.

2.2 Is KYC/ID Verification Required

2.2.1 Yes. The operator may require government‑issued photo identification, payment‑method evidence, proof of address and, where appropriate, phone or video verification.

2.2.2 Documents in Latin or Cyrillic alphabets are accepted; other alphabets may require supplementary verification such as video identification.

2.2.3 KYC is required at AML thresholds and prior to withdrawals when requested by the operator.

2.3 Time to Activate Account

2.3.1 Registration can normally be completed immediately, but the operator may suspend account activity pending completion of verification checks.

2.3.2 The operator will attempt to contact players for verification; if contact cannot be established within a reasonable period following a withdrawal request an account may be locked.

2.4 Terms of registrations (minimum age, one account per user, and restricted countries)

2.4.1 Minimum age for account registration is 18 or the higher legal gambling age applicable in the player’s jurisdiction.

2.4.2 Only one personal account is permitted per person. Duplicate or shared accounts may be closed and funds frozen or reclaimed.

2.4.3 Use of VPNs to circumvent geographic restrictions is prohibited and may lead to account suspension and forfeiture of winnings.

2.4.4 The operator prohibits play from specified restricted jurisdictions and requires players to ensure local legality prior to playing.

3. Games and Software Providers

3.1 Top Games

3.1.1 The platform offers a variety of game types including titles commonly referenced such as slots and crash-style games. Availability of specific titles to a given player depends on geographic restrictions and provider agreements.

3.2 Software Providers

3.2.1 The operator contracts with multiple third‑party software providers. Provider availability and specific game lists may vary by jurisdiction and are not guaranteed for every player.

3.2.2 Certain providers may be blocked in specific territories and such restrictions govern access to those games regardless of website availability.

3.3 Total Game Count

3.3.1 Published third‑party reviews cite large game catalogues; these figures are for marketing purposes and are not guaranteed as the catalogue available to all players or in all jurisdictions.

3.4 Game Categories

3.4.1 Games are categorised by type (for example: video slots, jackpots, live casino, table games, roulette, blackjack, baccarat, video poker, instant-win, bingo/keno, and crash/arcade-style titles). Contribution to wagering requirements varies by category and specific game.

3.5 Provider Licensing and Fairness

3.5.1 The operator states that licensed providers supply games and that providers’ RNGs are independently tested. The operator does not warrant or publish audit certificates on the platform unless such documents are specifically made available.

3.5.2 No platform-level provably fair system is provided unless explicitly stated in game-specific vendor materials.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

4.1.1 The operator publishes a multi-deposit welcome package whose aggregate details and availability vary by currency and market. Welcome cash bonuses are typically subject to a 45× wagering requirement unless a specific promotion states otherwise.

4.1.2 The precise bonus amounts, free‑spin counts and qualifying deposits are set out on the Bonuses page and within the specific offer terms.

4.2 Welcome offers specific to Switzerland

4.2.1 No CHF‑denominated or Switzerland‑specific welcome offer is published. Offers denominated in other currencies may not be available to Swiss players due to local restrictions, game provider blocks and payment acceptance limitations.

4.3 Process of activation for Welcome Bonus

4.3.1 Qualifying deposits must be made and the relevant offer selected or activated in the Bonuses or Account area where the offer is available. Only one promotional bonus may be active at a time and deposit bonuses cannot be combined unless expressly permitted.

4.4 Wagering Requirements

4.4.1 Cash bonuses are generally subject to 45× wagering on the bonus amount unless the specific promotion states otherwise.

4.4.2 Free-spin winnings may be credited as bonus funds and subject to wagering as specified in the offer clause. Game contribution rates apply (slots typically 100%; table games, roulette, video poker and live dealer games typically 0%).

4.5 Time Limits

4.5.1 Welcome cash bonuses are typically valid for 7 days unless the specific promotion sets a different validity period.

4.5.2 Free spins must be activated and used within the timeframes specified in the offer; commonly free spins are activated within 3 days and expire after 7 days once activated.

4.6 Recurring Promotions

4.6.1 The operator publishes recurring promotions such as daily, midweek and weekend rewards. Specific promotion mechanics, qualifying deposits, currencies and availability are set out in each promotion’s terms and may vary by market.

4.7 Cashback Offers

4.7.1 No fixed automatic cashback percentage is guaranteed unless a specific promotion provides such terms; cashback mechanics, if offered, will be described in the applicable promotion terms.

4.8 Reload Bonuses (list any available)

4.8.1 Reload bonuses, where offered, are subject to qualifying deposit amounts, wagering requirements and maximum withdrawal caps as set in the promotion terms.

4.9 Free Spins Bonuses

4.9.1 Free spin promotions specify activation, game eligibility, spin value and wagering treatment in the promotion terms. Where such details are not published for a specific market, the operator will indicate eligible games and values at the time of issuance.

4.10 General Bonus Terms and Conditions

4.10.1 Maximum bet limits apply while wagering bonus funds (for example: 5 Fr or equivalent per spin/hand unless otherwise stated).

4.10.2 Maximum withdrawal caps may apply to winnings derived from bonuses and free spins; the specific cap for each promotion is set out in the promotion terms.

4.10.3 Bonus abuse, multiple accounts, use of prohibited strategies, delayed play, automated play, or attempts to circumvent bonus terms may result in forfeiture of bonuses and winnings and account closure.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

5.1.1 The loyalty programme comprises multiple numbered levels. Progression is based on cumulative wagering thresholds as set out in the loyalty programme terms; level names, thresholds and rewards are published in the loyalty section.

5.2 How to Qualify

5.2.1 Qualification is based on cumulative wagered amounts during the applicable accrual period. Points or level progress are credited as specified in the loyalty programme rules.

5.3 Loyalty Program Description

5.3.1 Loyalty rewards may include deposit bonuses, free spins and reduced wagering multipliers for loyalty credits. Wagering multipliers and free‑spin withdrawal caps change by level as detailed in the loyalty programme terms.

5.4 Loyalty Program Rules

5.4.1 Players must have a verified account and meet any minimum-deposit requirements before loyalty rewards can be withdrawn.

5.4.2 Loyalty programme terms may be amended, suspended or terminated by the operator at its discretion. Loyalty rewards are non-transferable and subject to the same general bonus abuse and fair-play rules as regular promotions.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

6.1.1 The operator accepts a range of payment methods; available methods depend on the player’s country and chosen currency. Minimum deposit amounts and maximum limits vary by method and are displayed in the cashier.

6.1.2 Deposits must be made from an account or payment instrument in the player’s own name. Third‑party deposits are prohibited.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

6.2.1 Withdrawal processing times, minimums, maximums and any fees depend on the chosen withdrawal method and jurisdiction and are displayed in the cashier.

6.2.2 Standard limits may apply per transaction, per 24 hours, per week and per month. Intermediary bank fees may apply and are usually borne by the player unless otherwise stated.

6.3 Currency

6.3.1 The platform operates in a set of published currencies. Swiss francs (CHF) are not necessarily supported; deposits and withdrawals in other currencies may result in currency conversion and bank or card provider fees.

6.4 Crypto Payment Options

6.4.1 The operator may accept cryptocurrency deposits through third‑party processors. Supported coins, limits and treatment of crypto deposits are stated in the cashier. Crypto availability varies by market and must be confirmed before depositing.

6.5 Geo-availability / Swiss IPs

6.5.1 Payment methods, game availability and provider content may be restricted by geo‑location. Players located in Switzerland must confirm which services and providers are available to them. Use of tools to conceal location is prohibited.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

7.1.1 Bonuses are subject to specific wagering requirements, contribution rates, maximum bet limits and eligible game lists. Unless otherwise specified, slots normally contribute 100% towards wagering requirements and most table, live dealer and video poker games contribute 0%.

7.1.2 Excluded games and reduced contribution games are listed in the promotion terms and may include jackpot slots, certain branded titles and instant-win games.

7.2 Deposit Limits

7.2.1 The operator permits players to set daily, weekly and monthly deposit limits. Increasing a limit may be subject to a delay; decreasing a limit takes effect immediately. The operator may also apply mandatory deposit limits following risk monitoring.

7.3 Withdrawal Limits

7.3.1 Standard withdrawal limits per transaction, per day, per week and per month apply as published in the cashier and in these Terms. Promotional or account‑age limits may further restrict withdrawals. VIP exceptions may be granted at the operator’s discretion.

7.4 Account Restrictions

7.4.1 The operator may suspend, restrict or close accounts in cases of suspected fraud, chargebacks, AML concerns, multiple accounts, shared accounts, automated play, use of VPNs to circumvent geo‑blocks or violation of these Terms.

7.4.2 Funds subject to investigation may be withheld pending the outcome of verification and any required investigations.

7.5 Liability, Amendments and Governing Law

7.5.1 The operator limits its liability to the fullest extent permitted by applicable law. The operator is not liable for loss resulting from interruptions, delays, errors of third‑party service providers, or the unavailability of games in a player’s jurisdiction.

7.5.2 The operator may amend these Terms at any time. Material changes will be notified to registered players in a manner determined by the operator. Continued use after notification constitutes acceptance of the amended Terms.

7.5.3 Disputes arising under these Terms are subject to the governing law and dispute resolution processes set out in the operator’s specific jurisdictional terms. Players should review the jurisdiction clause applicable to their account.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android)

8.1.1 No official native mobile applications are guaranteed unless published in the official app stores. Players should only download apps from authorised app stores and verify authenticity with customer support.

8.2 Mobile Browser Optimization

8.2.1 The website is accessible via standard mobile browsers. Performance, layout and available games may vary by device, operating system and geographic location.

8.3 User Experience and Speed on Mobile

8.3.1 Load times, latency and game performance depend on device hardware, network quality and provider server performance. The operator does not guarantee specific performance benchmarks.

8.4 Process of registration on mobile

8.4.1 Mobile registration follows the same process as desktop registration. KYC documents can be uploaded via mobile devices where supported.

9. Security and Fair Play

9.1 SSL & Encryption Standards

9.1.1 The operator employs reasonable technical and organisational measures to protect personal data and financial information. Specific cryptographic standards, certificate issuers or security vendors are not published in these Terms unless otherwise stated on the site.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs)

9.2.1 Games are supplied by independent providers that maintain their own certifications and test results. The operator does not necessarily publish every provider audit on the site. Players may request information about game fairness from customer support.

9.3 Provably Fair

9.3.1 The operator does not provide a platform-wide provably fair system unless explicitly stated. Specific games supplied by third parties may offer their own verifiable fairness tools and players should consult the relevant game provider for details.

9.4 Customer Support (Channels, Response Time)

9.4.1 Customer support is available through the channels published on the website. Response times vary by channel and by demand; no guaranteed SLA is published unless specifically stated in promotional materials.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

10.1.1 The operator provides responsible‑gambling tools including daily, weekly and monthly deposit limits, temporary cooling-off periods and long-term self‑exclusion options.

10.1.2 Cooling‑off is temporary and expires at the chosen term; self‑exclusion blocks access and marketing for the chosen period and requires a written request to reactivate where permitted.

10.2 Session reminders / loss limits

10.2.1 Reality checks such as session timers and periodic reminders may be available. Players may set personal limits and should use these tools to control play. Mandatory interventions may be applied by the operator where risk is detected.

10.3 Links to Support Organizations

10.3.1 The operator provides links and references to international gambling support organisations. Players should seek local support services where applicable; availability of local or national helplines varies by jurisdiction.

10.4 Differences from Switzerland-specific standards

10.4.1 Responsible‑gambling tools provided are intended to meet the operator’s regulatory obligations under the issuing authority and may not correspond to Swiss regulatory schemes or Swiss self‑exclusion registers. Swiss players should consult local resources and authorities for country‑specific protections and support.

11. Advantages and Disadvantages

11.1 Pros

11.1.1 The platform offers a large and varied selection of games, a structured multi‑deposit promotional package, published bonus rules with defined wagering and withdrawal caps, and published responsible‑gambling tools.

11.2 Cons

11.2.1 The platform does not hold a verified Swiss licence and does not guarantee CHF support, Swiss-specific payment acceptance, or integration with Swiss consumer protection systems.

11.2.2 Game availability and provider content can be restricted by geography. Audit certificates, native app availability, multilingual Swiss support and certain cryptocurrency details may be unconfirmed or market dependent.

12. General Casino Information

12.1 Year Founded

12.1.1 No definitive founding year is published in the official terms. Where such information is material to a player’s decision, independent verification is recommended.

12.2 Operator/Parent Company

12.2.1 Marketing materials and official terms may reference the operator and service provider entities. Corporate wording can differ across materials; players should independently verify corporate and regulatory details if required.

12.3 Supported Languages

12.3.1 English is the controlling language of these Terms. Additional language resources may be available for some pages; availability of support in other languages depends on market coverage.

12.4 Accepted Countries

12.4.1 The operator accepts players in jurisdictions where online gambling is legal and where the operator is permitted to offer services. The operator requires players to confirm local legality prior to playing and maintains the right to refuse registrations from jurisdictions where services would be unlawful.

12.5 Restricted Countries

12.5.1 The operator maintains an updated list of restricted jurisdictions. Certain territories are expressly prohibited from registering or playing for real money. Players must not attempt to circumvent restrictions by using VPNs or third‑party payment methods.

12.6 Short brand description

12.6.1 ERT is an online gaming platform offering a slots-led product with table games, live dealer content, jackpots and promotional programmes. For players in Switzerland and other jurisdictions with specific regulatory regimes, the absence of local licensing and localised consumer protections is a significant limitation; players should not assume services are locally regulated.