Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you use our website and services, why we collect it, how we use it, with whom we may share it, and the choices you have. We aim to keep explanations clear and easy to read.

What personal data we collect

We collect information that is necessary to create and maintain your account, to verify identity and eligibility, to operate our services, and to comply with legal obligations. This may include:

Identity details: full name, date of birth, and photo ID or other identity documents when required for verification.
Contact details: email address, phone number, and postal address when provided.
Account information: username, password and account settings, registration data and preferences.
Activity and usage data: games and features used, session times, device and browser information, and technical logs such as IP address.
Communications: messages you send to our support team, feedback, and correspondence history.
Responsible-gambling and risk data: information used to assess age, eligibility, and indicators of harmful play behaviour.

How we use your personal data

We use personal data for the following purposes:

To provide and manage your account and our services, including registration, access and account settings.
To verify identity and age, and to meet legal and regulatory requirements.
To operate, improve and secure our website and services, including fraud prevention and abuse detection.
To communicate with you about your account, support requests, updates and service-related notices.
To offer responsible-gambling tools and interventions, and to monitor for harmful play patterns.
To analyse site usage and performance so we can improve the user experience and develop features.
To send marketing communications where you have given consent, and to manage your marketing preferences.

Legal bases for processing

Where the General Data Protection Regulation (GDPR) applies, we rely on one or more of the following legal bases:

Performance of a contract: to provide the services you request and to fulfil our contractual obligations to you.
Legal obligation: to comply with laws and regulatory requirements, including identity checks and record-keeping obligations.
Legitimate interests: for security, fraud prevention, service improvement, and maintaining the integrity of our services, provided this does not override your rights and freedoms.
Consent: where we ask for your permission for certain processing activities (for example, marketing or non-essential cookies). You may withdraw consent at any time.

KYC, identity verification and documentation

For the safety of all users and to comply with regulations, we may request documents to verify your identity and address. Typical verification steps include submission of government-issued identification and proof of address.

We process these documents solely for verification and compliance purposes. Where required by law, we retain verification records for a period necessary to meet legal or regulatory obligations.

Cookies and similar technologies

We use cookies and similar technologies to operate the site and improve your experience. Cookies fall into categories such as:

Essential cookies: required for account login, navigation and security.
Performance and analytics cookies: to understand how the site is used and to improve performance.
Functional cookies: to remember preferences and settings.
Marketing cookies: to personalise communications where you have consented.

You can control cookies through your browser settings and, where offered, via the cookie controls on our site. Opting out of certain cookies may reduce functionality.

Data sharing and disclosure

We may share your personal data with third parties where necessary to provide our services or to comply with legal obligations. These recipients may include:

Service providers who perform functions on our behalf, such as IT hosting, customer support, identity verification, and analytics.
Regulatory, compliance or law enforcement authorities when required by law or to respond to legal requests.
Auditors and professional advisers for compliance, audit and legal purposes.

We require these recipients to protect your data and limit their use to the purposes we specify.

International transfers

Your personal data may be processed in countries outside your own. When we transfer data internationally, we put in place appropriate safeguards to ensure your data remains protected, such as contractual protections or other legal mechanisms permitted under applicable law.

How long we keep your data

We retain your personal data only for as long as necessary for the purposes described in this policy and to meet legal, regulatory or contractual obligations. When data is no longer required, we will securely delete or anonymise it.

Your rights

Under applicable data protection laws you may have the right to:

Request access to personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal and contractual obligations.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests or direct marketing.
Request portability of certain personal data you provided to us.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at the address below. We will respond in accordance with applicable law. You also have the right to lodge a complaint with your local data protection authority.

Automated decision-making and profiling

We may use automated systems to analyse activity for security, risk assessment and responsible-gambling monitoring. These processes help us detect fraud, enforce rules and identify support needs. If an automated decision has a significant effect on you, you may request human review and an explanation of the decision.

Security of your data

We implement technical and organisational measures to protect personal data, including access controls, encryption, secure systems and staff training. While we work to protect your data, no system is completely secure, so please take care with your login credentials and notify us if you suspect unauthorised access.

Children and age limits

Our services are for adults only. You must be at least 18 years old, or the minimum legal age in your jurisdiction, to register. We do not knowingly collect personal data from children. If we become aware that we have collected data from someone under the minimum age, we will take steps to delete it.

Changes to this Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will notify you by posting an updated policy and, where appropriate, by other means.